The Cult of the Customer: Create an Amazing Customer Experience That Turns (Inbunden)
avShep Hyken
ISBN: 9780470404829 - UTGIVEN: 2009-04-30
The Amazement Revolution (Inbunden)
avShep Hyken
ISBN: 9781608321063 - UTGIVEN: 2011-04What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyk[...]
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Inbunden)
avShep Hyken
ISBN: 9781626340091 - UTGIVEN: 2013-09You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All[...]
Summary : Amaze Every Customer Every Time - Shep Hyken
ISBN: 9782511025055 - UTGIVEN: 2015-07Complete summary of Shep Hyken's book: "e;Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet"e;.This summary of the ideas from Shep Hyken's book "e;Amaze Every Customer Every Time"e; shows how you have a competitive edge when you [...]
